Shipping Policy

Shipping is free for orders delivered within the United States, with no minimum order amount. We do not currently ship outside the United States.

When will my order arrive?

• Processing: 0 to 2 business days before dispatch.
• Transit: 6 to 8 business days after dispatch.
• Estimated total: 6 to 10 business days, including processing and transit.

Business days are Monday to Friday. Orders placed before 5:00 pm Eastern Time (ET) on a business day begin processing that day. Orders placed at or after that time, or on a non-business day, begin processing on the next business day. Same-day processing does not mean same-day dispatch.

Confirmation and tracking

We email your order confirmation after checkout. Once your order ships, we send a shipping confirmation with your tracking details. Check your spam folder if you cannot find either email.

Use our Track Your Order page to follow your package. The carrier can take up to 48 hours after dispatch to show the first tracking update.

Carriers

We select the carrier according to your destination and the available delivery route. Carriers may include USPS, UPS, DHL or a regional delivery provider. Your shipping confirmation identifies the service handling your package.

If an order is delayed

Weather, carrier disruptions and public holidays can affect delivery. If your order has not arrived by the end of the estimated 6 to 10 business-day window, email support@lenbutik.com with your order number. We will check the tracking and contact the carrier where needed, then explain the next step. We reply within 1 business day.

If we cannot dispatch your order within the stated processing window, we will contact you with the revised dispatch date and give you the choice of waiting or cancelling the unshipped order for a full refund. If we cannot obtain any consent required for the delay, we will cancel and refund the unshipped order. We issue these cancellation refunds within 2 business days; your bank or payment provider may then take up to 7 business days to display the credit.

If a dispatched package is confirmed lost, we will offer a replacement at no extra cost or a refund. Your legal rights for late or undelivered goods are not limited by this policy.

Changing or cancelling an order

Email us as soon as possible with your order number and the change you need. Changes or cancellation may no longer be possible once packing has begun; once the parcel has shipped, use our Return & Refund Policy. This does not affect your right to cancel an unshipped order when we notify you of a dispatch delay.

Damaged, incorrect or missing items

Contact us with your order number, a description of the issue and photos of the item and packaging if available. Please do not send anything back until we provide instructions. For an item that arrives damaged, defective or different from what you ordered, we will arrange a replacement or refund and cover any return shipping we require. If an item is missing, we will investigate and arrange delivery of the missing item or a refund for it.

Contact information

Store: Lenbutik
Business address: Zinkeling 76, Boskoop NZ 2771, Netherlands

Please contact us for return instructions and the return address before sending a package.

Email: support@lenbutik.com
Phone: +1 (551) 261-4406
Contact form: Send a message

Support hours: Monday to Friday, 8:00 am to 4:00 pm Eastern Time (ET).
We reply within 1 business day.