This Shipping Policy explains how orders placed with Lenbutik are processed, shipped, and delivered within the United States. It also provides information about delivery estimates, shipment tracking, and how to contact us if you need assistance with your order.
Shipping Overview
- Order Processing: 0–2 Business Days (Monday–Friday)
- Estimated Delivery: 6–8 Business Days (Monday–Friday)
- Shipping Cost: Free Shipping Within the United States
Preparing Your Order
Every order is reviewed and carefully prepared before being handed over to one of our shipping partners.
- Orders placed before 5:00 PM (GMT-5) begin processing on the same business day.
- Order preparation typically takes 0–2 business days, Monday through Friday.
- Processing times may be slightly longer during holidays or periods of increased order volume.
Delivery Times
Once your order has been dispatched, delivery generally takes 6–8 business days, Monday through Friday.
Delivery estimates are provided for reference only and may vary due to weather conditions, carrier operations, destination, or other circumstances beyond our control.
Tracking Your Order
As soon as your order has been shipped, you'll receive a shipping confirmation email with your tracking information.
Your order will typically move through the following stages:
- Order confirmed
- Order processing
- Order shipped
- Tracking updates become available
You can track your shipment at any time by visiting our Order Tracking page.
Tracking Updates
Tracking information may not appear immediately after your package has been dispatched. Carrier systems can take up to 48 hours to display the first tracking update.
Shipping Partners
We work with a range of trusted shipping carriers depending on the destination and the most suitable delivery route. These may include:
- USPS
- UPS
- DHL
- Regional delivery providers
Order Changes & Cancellations
If you need to update your shipping information or request an order cancellation, please contact us as soon as possible at support@lenbutik.com.
Once an order has entered the packing or shipping stage, changes or cancellations may no longer be possible.
Damaged or Missing Items
If your order arrives damaged or something is missing, please contact us as soon as possible and include:
- Your order number.
- A brief description of the issue.
- Photos of the item and its packaging, if available.
We'll review your request and work with you to find the most appropriate solution as quickly as possible.