Frequently Asked Questions

Orders are typically processed within 0–2 business days, Monday through Friday. Orders placed before 5:00 PM (GMT-5) begin processing on the same business day.

Once your order has been dispatched, delivery usually takes 6–8 business days. Delivery times are estimates and may vary depending on the carrier, destination, or weather conditions.

After your order has been shipped, you'll receive a confirmation email with tracking information. You can also check your shipment status anytime on our Order Tracking page.

Yes. You can request a return within 30 days of receiving your order. Please contact our support team before sending any item back so we can provide the appropriate return instructions. Additional information is available in our Return and Refund Policy.

Once your returned item has been reviewed and your refund has been approved, the amount will be issued to your original payment method. Depending on your payment provider, refunds typically appear within 7 business days.

If you need to update your shipping information or cancel your order, please contact us as soon as possible. Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Please contact us as soon as possible at support@lenbutik.com with your order number, a brief description of the issue, and photos of the item and packaging if available. Our support team will review your request and help resolve the issue.

If you have any questions about your order, shipping, returns, or refunds, you can reach our support team at support@lenbutik.com. We aim to respond to all inquiries within 24 business hours during business days.