Frequently asked questions
Find answers about delivery, orders, payment and returns.
Shipping & tracking
Where do you ship, and how much does it cost?
We ship to the United States, and shipping is free. We do not currently offer international shipping. See our Shipping Policy for preparation and transit times.
How long will delivery take?
Order processing takes 0–2 business days before dispatch.
Transit takes 6–8 business days after dispatch.
Estimated delivery is 6–10 business days in total, including processing and transit.
Business days are Monday–Friday.
Orders placed at or after 5:00 PM Eastern Time (ET), or on a non-business day, begin processing on the next business day.
See our Shipping Policy for destinations, rates and delivery details.
How do I track my order?
When your order ships, we send a shipping confirmation email with tracking information. Use our Track Your Order page to check its progress. The carrier can take up to 48 hours after dispatch to show the first update. If you need help, contact us with your order number.
What if my order is late?
If your order has not arrived by the end of the estimated 6 to 10 business-day window, contact us with your order number. We will check the shipment and explain the next step. If dispatch is delayed beyond our processing window, we will contact you and offer a revised dispatch date or cancellation and a full refund. See our Shipping Policy.
Orders & payment
Can I change or cancel my order?
Email support@lenbutik.com as soon as possible with your order number. We may be unable to change or cancel an order once packing has begun. Shipped orders follow the return process. If we notify you of a dispatch delay, you can cancel the unshipped order for a full refund. See our Shipping Policy.
How can I pay?
We accept Visa, Mastercard, American Express, Google Pay and Apple Pay through our secure Shopify checkout. Wallet availability depends on your device, browser and payment account. Review the options shown at checkout before placing your order. See our Payment Options page for details.
How do I choose a product option?
Check the product description for the dimensions, materials, compatibility and included items that matter to you. Use the option selectors on the product page to choose the version you want, then check your selection in the cart.
If a measurement or compatibility detail is missing, ask us before ordering and include the product name or link so we can help you choose.
Which currency will I be charged in?
Prices and order totals are in US dollars (USD). If your payment account uses another currency, your bank or payment provider may apply its own conversion rate or fees. See our Payment Options page.
Returns & support
How do I return an item?
You can request a return within 30 days of delivery, including if you change your mind. Contact us with your order number before sending anything back; we will give you the return instructions.
For change-of-mind returns, the item must be new and unused. Include original packaging, tags and accessories whenever possible. After receiving our return instructions, purchase and pay for your return shipping label. For damaged, defective or incorrect items, we cover any return shipping we require and explain how to arrange it. There is no restocking fee.
We inspect returns within 3 business days and issue approved refunds within 2 business days of approval, followed by up to 7 business days for your bank. Read the Return & Refund Policy.
How do I start a return?
Email support@lenbutik.com within 30 days of delivery. Include your order number and tell us which item you want to return. We will send you the return instructions. Please contact us before sending anything back. The Return & Refund Policy explains item condition and return shipping costs.
When will my refund be issued?
We inspect your return and email the outcome within 3 business days of receiving it. If approved, we issue the refund to your original payment method within 2 business days of approval. Your bank or payment provider can then take up to 7 business days to show the credit. Read our Return & Refund Policy for the full process.
What if my order arrives damaged or incorrect?
Contact us with your order number, a description of the issue and photos if available. For a damaged, defective or incorrect item, we will arrange a replacement or refund and cover any return shipping we require. For a missing item, we will investigate and arrange delivery of the missing item or a refund. Please wait for instructions before sending anything back. See our Return & Refund Policy.
How can I contact you?
For product questions, order updates, returns or any other help, email support@lenbutik.com, call +1 (551) 261-4406 or use our contact form. Include your order number if you have one. We reply within 1 business day. Our support hours are Monday–Friday, 8:00 am–4:00 pm Eastern Time (ET). Our business address is on the Contact Us page.