We hope you're happy with your purchase. If something isn't quite right, you can request a return within 30 days of receiving your order. Before sending anything back, please contact our support team so we can provide the appropriate return instructions.
To help us locate your order, include your order number along with a short description of your request when contacting us at support@lenbutik.com.
Returning an Item
Items should be returned in the same condition in which they were received. Whenever possible, please include the original packaging, any attached tags, and all accessories that came with the product.
Once your return reaches us, we'll review it and confirm whether it meets the conditions of our return policy. We'll then notify you about the next steps.
Refunds
Approved refunds are issued to the original payment method used for your purchase. Depending on your bank or payment provider, it may take up to 7 business days for the refunded amount to appear in your account after the refund has been processed.
Exchanges
If you would rather receive a replacement than a refund, please let us know before returning your item. Replacement requests depend on product availability at the time your request is reviewed.
Return Shipping
Customers are responsible for return shipping costs unless otherwise required by applicable law. We do not charge restocking or additional processing fees for approved returns.
Order Changes & Cancellations
If you need to update your shipping information or request an order cancellation, please contact us as soon as possible at support@lenbutik.com.
Once an order has entered the packing or shipping stage, changes or cancellations may no longer be possible.
Damaged or Missing Items
If your order arrives damaged or something is missing, please contact us as soon as possible and include:
- Your order number.
- A brief description of the issue.
- Photos of the item and its packaging, if available.
We'll review your request and work with you to find the most appropriate solution as quickly as possible.
Need More Information?
Additional information about placing orders and using our website can be found in our Terms of Service. If you have any questions about this policy, feel free to contact us at support@lenbutik.com.