This Privacy Policy explains how Lenbutik collects, uses, and manages information when you visit https://lenbutik.com/, place an order, or contact our customer support team.
Information We Collect
Depending on how you interact with our website, we may collect certain information required to provide our services, including:
- Order Information: Details submitted when you place an order.
- Contact Information: Your name, email address, billing and shipping addresses, and other contact details.
- Payment Information: Information necessary to authorize and process your payment.
- Customer Support Information: Information you provide when contacting our support team.
Website Usage Information
When you browse our website, certain technical information may be collected automatically to help us maintain and improve our services.
- IP address
- Browser type and version
- Device information
- Pages visited
- General website activity
This information helps us analyze website performance, resolve technical issues, and better understand how visitors use our website.
How We Use Your Information
The information we collect may be used to:
- Process and manage customer orders.
- Arrange shipping and delivery.
- Respond to customer inquiries and support requests.
- Manage returns and refunds.
- Maintain, improve, and secure our website.
- Support the everyday operation of our online store.
Email Communication
We may send emails related to your orders, including order confirmations, payment notifications, shipping updates, and responses to customer service requests.
If you choose to receive marketing communications, we may occasionally send promotional offers, product updates, or store news. You can change your communication preferences at any time.
Service Providers
To operate our business efficiently, we work with trusted third-party service providers. Depending on the service being provided, limited information may be shared with:
- Payment providers
- Shipping and delivery partners
- Website analytics services
- Technology and hosting providers
- Order management and ecommerce platforms
Only the information necessary for the requested service is shared with these providers.
Cookies
Our website uses cookies and similar technologies to support essential website functionality, remember your preferences, and collect general analytics about website usage.
Most browsers allow you to control or disable cookies through their settings. Please note that disabling cookies may affect certain features and functionality of the website.
Managing Information
We use business systems and internal processes designed to support the secure handling of customer information. These processes are reviewed periodically to help ensure information is managed appropriately throughout our operations.
Disclosure of Information
Information may be disclosed when necessary to:
- Comply with applicable laws and legal obligations.
- Respond to lawful requests from government authorities.
- Enforce our policies and Terms of Service.
- Protect the security, integrity, and operation of our website.
Your Choices
If you have questions about the personal information we process or would like to update your communication preferences, please contact us at support@lenbutik.com.
Shopify Platform
Lenbutik operates its online store using Shopify. Shopify provides the ecommerce platform that enables us to process orders, manage our products, and deliver our online services.
Payment information is processed by payment providers that comply with applicable PCI-DSS security standards. Payment data is retained only for as long as necessary to complete transactions, process orders, and satisfy applicable legal or business requirements.
For additional information, please review the following resources: