Privacy Policy
Last updated: September 29, 2026.
This Privacy Policy explains how Lenbutik collects, uses, and manages information when you visit https://lenbutik.com/, place an order, or contact our customer support team.
Information We Collect
Depending on how you interact with our website, we may collect certain information required to provide our services, including:
- Order Information: Details submitted when you place an order.
- Contact Information: Your name, email address, billing and shipping addresses, and other contact details.
- Payment Information: Information necessary to authorize and process your payment.
- Customer Support Information: Information you provide when contacting our support team.
Website Usage Information
When you browse our website, certain technical information may be collected automatically to help us maintain and improve our services.
- IP address
- Browser type and version
- Device information
- Pages visited
- General website activity
This information helps us analyze website performance, resolve technical issues, and better understand how visitors use our website.
How We Use Your Information
The information we collect may be used to:
- Process and manage customer orders.
- Arrange shipping and delivery.
- Respond to customer inquiries and support requests.
- Manage returns and refunds.
- Maintain, improve, and secure our website.
- Support the everyday operation of our online store.
Email Communication
We may send emails related to your orders, including order confirmations, payment notifications, shipping updates, and responses to customer service requests.
If you choose to receive marketing communications, we may occasionally send promotional offers, product updates, or store news. You can unsubscribe using the link in a marketing email or by contacting us. Order and service messages are separate from optional marketing.
Service Providers
To operate our business efficiently, we work with trusted third-party service providers. Depending on the service being provided, limited information may be shared with:
- Payment providers
- Shipping and delivery partners
- Website analytics services
- Technology and hosting providers
- Order management and ecommerce platforms
Only the information necessary for the requested service is shared with these providers.
Cookies
Cookies are small files stored by your browser. Cookies and similar technologies support the cart and checkout, remember preferences, help secure the site and, where enabled and permitted, support analytics or advertising. We request consent where required and provide controls for optional technologies.
Most browsers allow you to control or disable cookies through their settings. Please note that disabling cookies may affect certain features and functionality of the website.
Responsibility, accuracy and security
Lenbutik is responsible for the customer information it uses to operate this store. We limit collection to information needed for the purposes described here. Please tell us if your contact or delivery details are incorrect so we can update our records or explain any change that cannot be made after dispatch. You can also ask us to correct other personal information we hold about you.
Our Shopify storefront uses an encrypted HTTPS connection. Access controls and other reasonable safeguards help protect information against unauthorized access or disclosure. No online system can guarantee absolute security.
How long we keep information
Retention depends on the type of information and why it is needed. Order, payment-reference and return records are kept as needed to fulfill orders, handle refunds, resolve disputes and meet legal, tax and accounting requirements. Contact and support records are retained as needed to answer requests and manage related order or complaint issues. Account and preference records are retained while they are needed to provide the account or remember your choices. Technical and cookie data are retained according to their security or service purpose and the relevant cookie's duration.
We do not retain identifiable information longer than necessary for those purposes. Legal recordkeeping requirements or an unresolved dispute can mean we must keep some records after a deletion request. You can contact us to ask about retention of your information.
Disclosure of Information
Information may be disclosed when necessary to:
- Comply with applicable laws and legal obligations.
- Respond to lawful requests from government authorities.
- Enforce our policies and Terms of Service.
- Protect the security, integrity, and operation of our website.
Third-party websites
Links to other websites take you to services with their own privacy policies. We do not control how those independent services collect or use information.
Your Choices
If you have questions about the personal information we process or would like to update your communication preferences, please contact us at support@lenbutik.com.
Your Privacy Choices
You can reopen the cookie preferences panel using the cookie icon on our website. Our Your Privacy Choices page explains the data-sharing choices available for your location.
Depending on where you live and the law that applies, including applicable US state privacy laws, you may have rights to access, obtain a copy of, correct or delete personal information, or opt out of its sale or sharing for targeted advertising. To ask about or exercise an applicable right, email support@lenbutik.com. We may need to verify your identity or an authorized agent's authority before disclosing or changing personal information. Legal exceptions can apply, for example to records we must keep. We will explain a refusal and any appeal option required by the law that applies. We do not penalize you for exercising applicable privacy rights. You can also contact us with a privacy complaint.
Shopify Platform
Lenbutik operates its online store using Shopify. Shopify provides the ecommerce platform that enables us to process orders, manage our products, and deliver our online services.
Shopify is certified Level 1 PCI DSS compliant. Payment processing is handled through the checkout and the selected payment provider. Payment data is retained only for as long as necessary to complete transactions, process orders, and satisfy applicable legal or business requirements.
For additional information, please review the following resources:
Policy updates
If our practices change, we will update this policy and the date above. We will provide any additional notice or request consent where the law requires it.
Contact information
Store: Lenbutik
Business address: Zinkeling 76, Boskoop NZ 2771, Netherlands
Please contact us for return instructions and the return address before sending a package.
Email: support@lenbutik.com
Phone: +1 (551) 261-4406
Contact form: Send a message
Support hours: Monday to Friday, 8:00 am to 4:00 pm Eastern Time (ET).
We reply within 1 business day.